FAQs
Welcome to Iron Baltic Canada's FAQs page! Below, we've compiled a list of frequently asked questions about product durability, installation, shipping, warranty, and more to help make your experience with us as smooth and enjoyable as possible.
We pride ourselves on offering exceptional customer support. If you have any questions or issues, our team is ready to assist you quickly. You can contact us via phone or email, and we’ll get back to you as soon as possible.
Very easy! We offer multiple ways to contact us, and we’re always ready to help. Whether through our website, social media, or direct contact (call: 289.764.0160 or email), we’re here to make sure you’re satisfied with your purchase.
We accept American Express, Mastercard and Visa. You can also pay with Apple Pay, Google Pay, PayPal and Shop Pay. We also offer payment instalments through Sezzle.
Duties are only applicable if the item you're looking for is not in stock. For in-stock items, no duties will be charged.
While our products are premium in quality, they are competitively priced for the value they offer. We’re committed to providing excellent performance and durability, ensuring that you get great value for your investment.
Yes! We offer financing options through Sezzle, allowing you to split your payments into affordable installments for your convenience.
Absolutely! If you find a lower price on an identical Iron Baltic product from an authorized seller, we will match the price. Plus, we’ll beat it by 5% for in-stock items!
Our products are built tough to withstand the harshest outdoor conditions. From off-road riding to extreme weather, Iron Baltic products are designed for maximum durability, featuring materials like corrosion-resistant marine-grade aluminum and heavy-duty HDPE plastic for superior performance.
We use the highest-quality materials for all our products. Our skid plates are made of high-density polyethylene (HDPE) plastic and corrosion-resistant marine-grade aluminum, while our trailers and other accessories are made with strong steel and durable finishes for long-lasting performance.
Yes, our products are designed to fit a wide range of ATV/UTV models. We offer specific compatibility details for each product on our website, so you can easily check if the item will fit your vehicle.
Absolutely! Our products are compatible with most major ATV/UTV brands, including CFMoto, Polaris, CanAm, and more. We offer detailed fitment guides to help you choose the right product for your specific make and model.
Many of our products, like our skid plates and trailers, are designed for DIY installation. We provide clear instructions and videos to guide you through the process. However, if you prefer, you can always have a professional install the product.
Yes! We provide detailed installation instructions for every product, along with videos where applicable, to make the process as easy as possible for you.
Our products are designed to excel in all types of challenging terrain. Whether you’re tackling deep mud, heavy snow, or rocky paths, our skid plates, trailers, and winches will keep your vehicle protected and performing at its best.
Yes! Our winches are built to handle heavy loads with ease. Whether you’re recovering your vehicle from difficult terrain or lifting heavy objects, our winches are designed for reliability and strength.
Please create a request on our chat or email at lrivers@partikel.ca and we will get back to you.
We offer a warranty on all our products to ensure your peace of mind. The exact terms vary by product, but generally, we provide a warranty against defects in materials and craftsmanship.
If your product arrives damaged or defective, we’ll make it right. Just contact our customer service team, and we’ll either send you a replacement or help you with a return.
Yes! We offer easy returns and exchanges for products that don’t meet your needs. Please check our return policy for details on how to initiate the process.
We’re proud to have over 500 five-star reviews worldwide, with 30+ five-star reviews right here at Iron Baltic Canada! Our customers rave about the quality, performance, and durability of our products. Don’t just take our word for it—check out the full list of reviews on our website or social media. We might be a little biased, but with the range and quality we offer, we believe we’re at the top of the market. Still not convinced? Our happy customers will back us up!
Our products are backed by years of design expertise and customer feedback. The positive reviews and testimonials from our satisfied customers speak to the quality and value of our products. Plus, our low return rate shows that people trust our brand!
Yes, these only apply to in stock inventory. If an item is not in stock and has to be shipped in from the US or Europe, discounts may not apply. We will notify you if this applies to your order.
Yes, as soon as your purchase is on its way you will receive an email with delivery updates from the shipping company. Please note, if you have placed separate orders, they may arrive at different times of the day.
Additionally, if you have ordered multiple items within an order, these may be delivered individually on the same day.
Please refer to our dedicated shipping policy page here.
Shipping times depend on your location and product availability, but we strive to get your order to you as quickly as possible. Most items ship within 2-3 business days.
Yes, we ship across Canada, and we offer free shipping on select items or orders over a certain value. Check our shipping policy for more details on free shipping offers.
Shipping costs vary depending on your location and the size of your order. You can calculate shipping costs at checkout before completing your purchase.